Privacy Policy
Our Commitment to Your Privacy
Welcome to Muntalaq. We are dedicated to providing a safe and supportive online environment for academic and career advising. This Privacy Policy explains how we collect, use, and protect your personal information. By using our services, you and your parent/guardian agree to the terms outlined here.
The Information We Collect
To provide our services effectively, we may collect the following information through our booking forms and during our online sessions:
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Personal Details: Student's name, email address, and phone number.
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Parent/Guardian Details: Name and contact information for clients under 18.
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Academic and Career Information: Your school/university, grades, interests, and any documents you share with us, such as CVs or application essays.
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Session Notes: We may keep confidential notes about our sessions to track progress and prepare for future meetings.
How We Use Your Information
Your information is used exclusively to:
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Prepare for and deliver personalized, one-on-one advising sessions.
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Communicate with you and/or your parent/guardian regarding bookings, payments, and follow-ups.
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Improve the quality of our services.
Confidentiality and Professional Standards
Your trust is our top priority.
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All information you share with us is held in strict confidence. We will never sell, rent, or share your personal data with third parties for marketing purposes.
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Our advising practices are guided by the ethical principles of confidentiality, consistent with professional bodies such as the NCDA (National Career Development Association).
Session Recordings and Transcriptions
To ensure the quality of our advising and for internal training purposes, Muntalaq may record video or audio of online sessions.
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Our Use: These recordings and any transcriptions are treated as confidential personal information. They are subject to the same strict privacy standards outlined in this policy and are used for the sole purpose of improving your counseling experience and for our internal quality assurance.
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Client Agreement: By using our services, you agree that you will not record, screenshot, photograph, or otherwise capture any part of the sessions in any format. This mutual agreement ensures the privacy and comfort of both the client and the advisor.
Our Policy for Students Under 18
Muntalaq is committed to creating a safe environment for young clients.
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Parental Consent Required: Clients must be at least 18 years old to book our services independently. If a client is under 18, they may only use our services with the consent or involvement of a parent or legal guardian.
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Commitment to Child Protection: Our services are conducted in strict compliance with all applicable UAE laws and regulations, including those concerning child protection. While client confidentiality is paramount, we are legally and ethically obligated to report any disclosures or concerns related to the harm or potential harm of a minor to the relevant UAE authorities. Confidentiality cannot be maintained in situations where a child's safety is at risk.
Important Service Disclaimer: Scope of Services
It is important to understand the nature of our work:
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Muntalaq provides academic and career advising services only. Our goal is to help with educational and professional planning, skill-building, and application support.
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We do not provide psychological, therapeutic, or mental health counselling. Our advisors are not licensed therapists. If you or your child require mental health support, we strongly encourage you to seek assistance from a qualified and licensed medical professional.
Data Security
We use secure administrative and technical measures to protect your information from unauthorized access. Since our services are conducted online, we also recommend that you connect to our sessions from a secure and private network.
Your Rights
You have the right to request access to the personal information we hold about you or to request its deletion. To do so, please contact us at the email address below.
Changes to This Policy
We may update this Privacy Policy from time to time. The most current version will always be available on our website.
Contact Us
If you have any questions about this Privacy Policy, please contact us at: muntalaq.ae@gmail.com